Arlo|Smart Home Security|Wireless HD Security Cameras

Choppy audio on all cameras (Pro 4 and Pro 3 Floodlight)

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unospeeder
Aspirant
Aspirant

Brand new Pro 4 and Pro 3 Floodlight cameras with update current firmware. Choppy audio in both the iPhone app and web browser. The audio artifacts are consistent and rhythmic. Camera location is not a factor. Cameras have been rebooted. I tried to attached a video of the iPhone app and the floodlight camera that demonstrates the issue but the forum does not allow videos. Any ideas would be appreciated.

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Dannybear
Master
Master
Not able to comment apart from being able to share a link to the library recordings. Go to library, tap on more symbol and click share, then copy link and paste into your post.
unospeeder
Aspirant
Aspirant

As suggested here is a link to an example. The sound is not as prominent in a browser as in the iPhone app where it is overwhelming. 
https://my.arlo.com/hmsweb/users/library/share/link/AC06F9C443041C61_202203

Currently Arlo is processing a replacement although I doubt it is hardware related.

Dannybear
Master
Master
Sounds normal compared to my pro2 cameras at various times.
I put it down to a buffer issue in the Base station or arlo servers, power cycling the base station usually makes it go away for a few days.
Discussion stats
  • 3 Replies
  • 709 Views
  • 1 Like
  • 2 In Conversation