Case Escalation extreme lag with all devices

[jc2022]

Case #43049968

How can I speak to a manager? I purchased (4) Pro 4 cameras, (2) Essential Indoor cameras, (1) Wired Doorbell, and (1) Wireless Doorbell. I have had issues since I purchased these. I have worked with Tech Support several times, even doing a 5-day troubleshooting (Pro 4 batteries die after 24-48 hours). Now I am outside the 30 day window to return for refund. This is unacceptable. These products do not work. I have extreme lag with all devices. I have had AT&T come out to verify my internet/network was working properly, and had an electrician come and ensure the wired doorbell was install properly to the chime (it will not chime the chime box anymore). Arlo support is sub-par and they apparently have no process to escalate issues. Also, the whole "no phone number" is the worst idea ever.

[JamesC]

jc2022,

I will review your open support ticket and request a status update. Please refer to your ticket for any additional inquiries.

JamesC