Cancelling subscription plan - Horrible customer support regarding case # 44263768

[MagicSkagit]

Because your company has decided to raise my cloud storage fees 100%, I want to cancel it. I was not expecting to go through a bunch of B.S. to get it done—I got nothing done! I tried using your chat, only to have it say you sent an e-mail with a pin # to enter in the chat box. I received NO E-MAIL. I just checked again after 20 minutes to be sure and still no E-mail. It is funny that if you forget your password an E-mail is sent in seconds to reset the password. This is all unacceptable.I called the customer support phone number and got a recording saying "Thank you for shopping at Arlo.com if you need assistance with an order you placed please enter your order number now." The message repeats one more time before it says "Thank you for shopping Arlo,goodbye". I did not call to shop.I could understand a price increase, but 100% is not acceptable. It was going to be raised from $14.11 to $28.22.per month. That is ludicrous!! I will now use my last option which is to tell my bank to no longer allow Arlo to automatically take their payment from my account. Arlo has the WORST CUSTOMER SUPPORT I HAVE EVER DEALT WITH!!!!!!!! I will now discourage people from purchasing ANY Arlo equipment via Facebook and all other social media sites, via word of mouth, Email, or any other means I can think of. I checked my E-mail one last time before finishing this post and have still not received a PIN # for the chat. Everyone have a great day and DO NOT purchase Arlo equipment.

[JamesC]

You can cancel or change your subscription plan within your Arlo account. Support agents are not able to do this for you. For more information on how this can be done, see the instructions here: https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

JamesC