Arlo|Smart Home Security|Wireless HD Security Cameras

Camera offline after changing batteries

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layres890
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Aspirant

I had to change the batteries on 2 of my cameras.  They came up just fine and showed online.  After several hours, they went offline again.  My 3rd camera was working and then went offline although it still had about 30% of battery.  Had someone come over today to change batteries again and they all three came back online and show 100% battery but they are now offline and I get the message to charge the battery - this device's battery is too low.  Connect a compatible charger to charge the battery.  When I go to Device Info - it shows the battery at 100%.   I have unplugged the HUB completely and left it off for about 10 minutes and brought it back up and still no luck.  

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jguerdat
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Guru

That would tend to suggest a signal strength and/or interference issue. Try bringing one camera indoors for testing to see what happens.

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jguerdat
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Guru

Try reinserting the camera batteries to get the cameras back to a known state.

layres890
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Aspirant

I have reinserted the batteries.  The system works for an hour or so and then goes down again.  On the Device Info, it shows the batteries at 100% but I still get the error message.

jguerdat
Guru Guru
Guru

That would tend to suggest a signal strength and/or interference issue. Try bringing one camera indoors for testing to see what happens.

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