Camera not working - no power

[kblackstad]

I have an Arlo Pro 4 that I purchased in April.  It is not powering up.  Tried a different cable from another camera and still same issue.  Worked with the Bot to try and resolve it but could not.  Tried to chat with a live person but was told that I did not qualify for that.  How do I get to a real person as this camera has a 1 year warranty?  I cannot find a phone number or e-mail address for tech support.  Anyone got any clue?

Thanks.

[StephenB]

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@kblackstad wrote:

I have an Arlo Pro 4 that I purchased in April.  It is not powering up. 

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If you hold down the sync button for ~15 seconds, does the LED flash amber?

[kblackstad]

I did try that and no, I do not get an amber light or any light for that matter.  I also tried another cable from my other camera and that did not work either.

[dcfox1]

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  How do I get to a real person as this camera has a 1 year warranty?  I cannot find a phone number or e-mail address for tech support.  Anyone got any clue?

Thanks.

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In the APP under support settings click on a cam and there is a phone number. From what I read they should sill help if under warranty but you may have to jump through hoops to prove it.

[kblackstad]

Thanks, I looked and the phone number field is blank.  Arlo's website claims I should be able to chat with someone if I have a system under warranty.  Their automated chat system sucks so it keeps claiming I do not have a system eligible for a live person.  I just filed a complaint with the BBB as I give up with this company.  I am glad this was my last camera and I stopped spending money on Arlos.  

[dcfox1]

Did you click on the phone icon to show the number? Just tried it and its there. 

[kblackstad]

That option is greyed out for me.  It has a blue circle with an i in it that takes you to the support options page.  It has a chart that shows warranty support is covered by a live person in chat.  However, the automated system keeps saying I am not eligible.  It is just an endless circle with that automated chat system.  I will just work it through the BBB.

[dcfox1]

You are in the APP under settings then support then click a camera? It is a the bottom and the phone icon is green. It is not on a web page. 

[kblackstad]

Yes, I see the option.  It is GREYED out.  No phone number.  During the troubleshooting, the bot had me remove the actual camera from the app.  But since it is not working, I cannot re-add it back to the app.  The other cameras I have in the app is older and out of warranty so the phone option is greyed out.  

[dcfox1]

I guess they are even not allowing non subscriber to call at all. I have 1 (866) 214-6520 if you want to try.