Connection

[1AMZ]

When I connect to my camera, it automatically starts recording. Any suggestions on how to fix this issue?

[ShayneS]

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

[1AMZ]

I haven’t tried any troubleshooting steps. This only happens on one camera and none of the other cameras I use are affected. 

[ShayneS]

Can you try removing and reinstalling the camera and test this again. 

[1AMZ]

I’ll try it and advise. 

[1AMZ]

I removed the camera and removed the battery. I installed the battery and reconnected the camera to my system. The same thing happens. Each time I connect or refresh that particular camera, it triggers a recording that lasts 30 sec to several minutes. It’s only that one camera. 
Any other suggestions; thanks. 

[ShayneS]

@1AMZ 

Thank you for testing and letting me know, I have escalated this for you and support will be reaching out as soon as possible.

[1AMZ]

I connected to the camera again. It continues to send a notification and records. It’s only one camera. I’m looking forward to talking to support next week. Thank you! 

[1AMZ]

I was supposed to have received a call from support at 12 ET. No one called. I still have the same issue and now all my cameras are off line. I’ve reset and still off line. I need help! ! 

[1AMZ]

My camera continues to malfunction. When I connect to it for live view, it sends me a notification and starts recording from 30 seconds to several minutes. All my other cameras don’t do this. Arlo Pro 4 cameras don’t function as good as my previous Arlo Pro 2. 
Any suggestions??

[1AMZ]

I’ve been waiting on a return call that was supposed to have been at 2:30 pm, ET. The caller who said he would call me was Brian. I can’t wait much longer. This is the second time calls have not been returned as agreed upon from Arlo support. 

[ShayneS]

@1AMZ I notified your case manager.