Any help would be greatly appreciated.
Thank you for bringing this to our attention. I've escalated this issue to the development team. I will provide an update once I have more information.
I've tested this and was not able to reproduce the issue. This was a problem with past versions of the Arlo mobile app. Please make sure you have the latest version of the Arlo mobile app installed from the app store and test again to see if you still experience the same behavior.