Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo Pro4 spotlight doesn't come on with motion

Reply
Discussion stats
  • 0 Replies
  • ‎2023-01-09 07:53 PM
  • 313 Views
  • 0 Likes
  • 1 In Conversation
dsweingard
Follower
Follower
‎2023-01-09 07:53 PM

Like others, I have had this issue with one of my three Arlo Pro 4s. Arlo Customer Service is generally not helpful as all they do is tell you to restart it or remove and re-install it. Neither works or doesn't work for long. 

Posting here because I think I solved it. Here is what I found. In my Video Settings-->Low Light Settings, I had Night Mode ON. When I turned it off, the spotlight returned to normal function. Now, if only Arlo Customer Service was aware enough of it's own products so that they can troubleshoot. I hope this helps people who encounter it. 

Labels:
0 Likes
Reply
Message 1 of 1
313
0 REPLIES 0
Discussion stats
  • 0 Replies
  • ‎2023-01-09 07:53 PM
  • 314 Views
  • 0 Likes
  • 1 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.