Arlo Pro 4 not recording to library

[Ferg13]

Arlo Pro 4 cameras not recording to library. I have reset everything. Deleted the App, unplugged all the cameras and reset them. Downloaded the app and completely added everything like the first time setting everything up.

[StephenB]

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@Ferg13 wrote:
When I purchased them I was told you did not have to have a subscription. So is this a new thing with the newer versions?

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No idea who told you what.

All the newer cameras (starting with the Ultra in 2018) require a subscription to get cloud recordings.  That includes the Ultra, Ultra 2, Pro 3, Pro 4, Floodlight, Essential, and Go 2 models.

Older cameras (Pro and Pro 2 among several others) included 7 days of free cloud recording, and Arlo still provides that for those cameras.

[jguerdat]

These cameras require a subscription once the 3 month trial sub expires. Do you have a subscription in Settings, Subscription?

[Ferg13]

When I purchased them I was told you did not have to have a subscription. So is this a new thing with the newer versions?

[StephenB]

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@Ferg13 wrote:
When I purchased them I was told you did not have to have a subscription. So is this a new thing with the newer versions?

---

No idea who told you what.

All the newer cameras (starting with the Ultra in 2018) require a subscription to get cloud recordings.  That includes the Ultra, Ultra 2, Pro 3, Pro 4, Floodlight, Essential, and Go 2 models.

Older cameras (Pro and Pro 2 among several others) included 7 days of free cloud recording, and Arlo still provides that for those cameras.