Arlo Pro 4 broken

[Nick00less]

I told customer support that my “waterproof” pro 4 got condensation in it and now it doesn’t work. the representative told me he escalated the issue and to have a great day.

I need a new camera! Case #43063934

[JamesC · Accepted solution]

Nick00less,

Please refer to your open support ticket for further status updates. If you need additional assistance, please let me know.

JamesC

[Nick00less]

Thanks James. Arlo is doing a great job and is taking care of the issue. I was originally upset because it appeared I was overlooked however I couldn’t be more wrong. Arlo is actively listening to me and is taking care of the issue.

Bottom line-Arlo is doing the right thing. 👍🏼

Thank you!