Arlo Pro 4 battery drains while camera is plugged in

[dcarey197]

• This seems to be a common issue and like others I have narrowed it down to camera. There are a total of 4 cameras and the other 3 are working. 

I've replaced both external charging cable and replaced with brand new batteries.  It works fine 3-4 days then it goes from 100% to 7% then eventually going off line.

I've disconnected, restarted and turned off for several days.

Like many others this seem to have started after last firmware update.

[BrookeN]

Please reach out to support. You get that by going in the support area of the app (not my.arlo.com), and selecting a camera in a subscription plan. Scroll down to the contact section, and you will see an option for phone support. It is available between 6 am and 6 pm US pacific time.

[Olimcgee]

Im having a similar issue. Tried raising a support ticket and calling the uk number but it is an invalid number. Is there a fix to this issue?

[StephenB]

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@Olimcgee wrote:

Tried raising a support ticket and calling the uk number but it is an invalid number. Is there a fix to this issue?

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Are you going into the support area of the app, and then using that to access phone support???