Arlo Pro 4 XL keeps going offline

[lcarlosm]

One of my Arlo Pro 4 XL cameras keeps going offline. I bought the three pack from Costco a little over a year ago and now one camera keeps randomly going offline. The wifi signal is strong where the camera is located and i have it connected to a solar panel for charging. I cannot figure out a fix outside of removing it and adding it back to my account every few days. 

[StephenB]

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@lcarlosm wrote:

One of my Arlo Pro 4 XL cameras keeps going offline. I bought the three pack from Costco a little over a year ago and now one camera keeps randomly going offline. The wifi signal is strong where the camera is located and i have it connected to a solar panel for charging. I cannot figure out a fix outside of removing it and adding it back to my account every few days. 

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Have you tried

• disconnecting the panel (as a test)?
• swapping the camera with one in another location?  Then see if the problem moves with the camera (or not).

Also, I am wondering if simply removing/reinserting the battery would be an alternative to your current workaround.

[lcarlosm]

I had tried to reset it by removing the battery and then reinserting but the camera won't connect again. I have also tried reconnecting to the wifi via the app but it will not do it. The only workaround that works for a short while is removing from the account and then setting it up again. 

I have moved it around the house and still face the same issue. 

[lcarlosm]

Is there any way to determine if a battery got wet? There has been heavy rain the last month or so and that is actually when the camera began to go offline. 

[StephenB]

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@lcarlosm wrote:

Is there any way to determine if a battery got wet? There has been heavy rain the last month or so and that is actually when the camera began to go offline. 

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You can open the housing, and inspect it.