Arlo 4 pro cameras not connecting

[Kelvinize]

I have 1 arlo 4 pro camera which constantly slowly blinks blue and holding the sync button for 15sec does not do anything. Removed battery and re-insert and still no change.

2nd camera will get as far as the "chime" step but my phone does not discover the camera at all. All connected to the same WiFi network and password is correct.

Please help, that's half of my cameras not wanting to connect. My other 2 connect fine but worried when those 2 will start having issues...

[StephenB · Accepted solution]

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@Kelvinize wrote:

2nd camera will get as far as the "chime" step but my phone does not discover the camera at all. All connected to the same WiFi network and password is correct.

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I suggest trying to "add device" on a PC/Mac (browsing to my.arlo.com).  Ideally connect the PC with ethernet.

[Kelvinize]

This worked perfectly! Thanks, never thought to try connecting via PC. The other camera strangely just came right after leaving the battery out for 5 days.