American Agent

[felecia34us]

• I would like to know how to talk with an agent that is based in the United States. I am having billing issues and I keep getting agents from India

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[felecia34us]

I will dm you my information now. Thank you

[BrookeN]

Thank you for providing that information. I have reached out to support and they will be in contact as soon as possible. 

[felecia34us]

No one to date has reached out to me please respond. Thanks

[BrookeN]

I have followed up with support , please let me know if you do not hear from anyone by Monday. 

[felecia34us]

NO ONE CALLED ME BACK

I hate to say it, but this company is TERRIBLE I have asked REPEATEDLY to speak to a supervisor or an agent from the US. I have called and chatted online several times and still no resolution. I had received an email at the beginning of January stating that the plan price will change. So, I reached out to customer service, and they stated that I had to make a choice and select the plan that I wanted. I decided to keep the Arlo Secure Plus Unlimited because I have more than 1 camera for $19.99 / month, mind you I had just had my bank account debited for the monthly charge December 29, 2024. When I selected the plan my bank account was immediately debited again January 9, 2024. So, I immediately reach out to customer service to no avail. I kept getting representatives from India, finally I speak with a rep who says that he understood my problem and in a good faith effort they would give me 30% off for 3 months. Fast forward to February no discount applied. I reach out to them again and went thru so many changes to speak with someone especially someone who speaks fluent ENGLISH!!! I was told once again that I would get a call back which that only happened one time. Then I get multiple emails with multiple case numbers which is nonsense for the same issue which I am unable to respond to, still no resolution. Finally, someone calls me back after 48hrs to say that they have taken care of the problem and that I will see the discount on my next bill. Well guess what I got a notification when I signed into my account stating I had to make a payment and guess what the Payment is  

Next Renewal Date

April 6, 2025

Payment Total

$20.97/mo.

Discount Amount

- $6.00

Next Payment Total

$29.94/mo.

Renewal Term

Monthly   Please make this make sense. Does any of this look like a discount? My plan is $19.99/month so where the heck is the savings. And Now They are going to try and steal $29.94 from me next month NOT. I have tried UNSUCESSFULLY to resolve the issue. I have multiple cameras and do not want to repurchase from another company, but I guess I will have to. Because this company doesn't care about the customer AT ALL. It sure would have been nice to speak with someone from the US where I purchased my cameras who speaks FLUENT ENGLISH TO HELP RESOLVE THIS ISSUE!!! WHAT A WASTE OF TIME AND MONEY....