trying to subscribe to a service plan, cannot log in.

[managematics]

I am trying to subscribe to a service plan -- something I am nagged to do incessantly both in the app and in email.  Only one problem, I cannot log in.  Each time I do, I get an error.  Yes, I know my password -- it's the same one that works fine here on the community site.  Yes I've tried clearing cache.  Yes, I have a supported browser.  Yes, I've done everything suggested in the help articles.

And I've tried to contact support, which I cannot do without a service plan.  and I cannot create a service plan because I cannot log in.  And around and around we go.  

The error message prints in a red ribbon across the top of the web page with the login. it disappears too quickly for  me to fully read it  but it begins with "Http failure response for..."  and is then replaced with an orange ribbon across the top of the page which reads "The request timed out."

Hopefully somebody can help.

[StephenB]

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@managematics wrote:

The error message prints in a red ribbon across the top of the web page with the login. it disappears too quickly for  me to fully read it  but it begins with "Http failure response for..."  and is then replaced with an orange ribbon across the top of the page which reads "The request timed out."

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Are you using a PC?  Or a phone/tablet?

Also, what verification method are you choosing?

[managematics]

I have tried from PC and from phone.  I have tried from multiple browsers.  Have tried incognito mode.  They all give the same error.  

The point is, there's an error.  This is when one usually contacts support.  But there is no ability to contact support.  It's crazy.

[StephenB]

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@managematics wrote:

The point is, there's an error.  This is when one usually contacts support.  But there is no ability to contact support.  

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@JamesC might be able to assist.

[JamesC]

managematics,

Does this happen only when you're connected to your home network or mobile data? For example, if you turn WiFi off on your mobile device and attempt to log in using the mobile data connection, do you still see the same error?

Have you ever been able to log n or is this a recent occurrence?

JamesC

[managematics]

JamesC,

Yes, I have been able to log in previously.  On your suggestion, I attempted to connect from my phone using mobile data and that was successful.  It sounds like you are familiar with this problem.  Can you suggest what I can now do in order to be able to log on from my computer connected to my home network?

Thanks!

[JamesC]

This suggests something on your network or computer (firewall, VPN, virus protection software etc.) is blocking your ability to connect to the Arlo cloud.

Is there anything non-standard about your network?

JamesC

[managematics]

Nothing terribly unusual other than I have disable IPv6.  Otherwise, AT&T Fiber router with wifi turned off and Google wifi connected.

There have been no changes since the login last worked a few weeks ago.  No VPN, firewall, etc...