We can no longer access video on the storage app. Video is still being created because we get notifications. However, video is not showing up in the app. I would be grateful if someone can tell me how to fix it. Thanks.
Do you have a subscription, or has the trial subscription expired?
If you have no subscription, have you configured direct access to local storage? https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it
This is a very old thread but on Pro3 and newer you need a subscription for cloud recordings. The Pro2 and older cameras still have the free 7 day cloud recordings. If you just set up the Pro3 you should have a 3 month trial for cloud storage for 30 days. Here are the plans.
Thanks for the quick response. It took me a while to see I had no cloud storage. An email to customers telling them of a change in service had occurred would have saved me an afternoon resetting my system. I did subscribe.