Arlo|Smart Home Security|Wireless HD Security Cameras

accessing stored video w/ VMB4540

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Aphum1282
Follower
Follower
We can no longer access video on the storage app. Video is still being created because we get notifications. However, video is not showing up in the app. I would be grateful if someone can tell me how to fix it. Thanks.
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StephenB
Guru Guru
Guru

@Aphum1282 wrote:
We can no longer access video on the storage app. Video is still being created because we get notifications. However, video is not showing up in the app. I would be grateful if someone can tell me how to fix it. Thanks.

Do you have a subscription, or has the trial subscription expired?

 

If you have no subscription, have you configured direct access to local storage? https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

TimEllis2019
Aspirant
Aspirant

Per the website we should get 1 week rolling of video recordings without a subscription.

dcfox1
Master
Master

This is a very old thread but on Pro3 and newer you need a subscription for cloud recordings. The Pro2 and older cameras still have the free  7 day cloud recordings. If you just set up the Pro3 you should have a 3 month trial for cloud storage for 30 days.  Here are the plans. 

https://www.arlo.com/en-us/landing/arlosmart/default.aspx

 

 

Model: VMB4540 | Arlo Pro 3 SmartHub
TimEllis2019
Aspirant
Aspirant

Thanks for the quick response.  It took me a while to see I had no cloud storage.  An email to customers telling them of a change in service had occurred would have saved me an afternoon resetting my system.  I did subscribe.

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