accessing stored video w/ VMB4540

[Aphum1282]

We can no longer access video on the storage app. Video is still being created because we get notifications. However, video is not showing up in the app. I would be grateful if someone can tell me how to fix it. Thanks.

[StephenB]

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@Aphum1282 wrote:
We can no longer access video on the storage app. Video is still being created because we get notifications. However, video is not showing up in the app. I would be grateful if someone can tell me how to fix it. Thanks.

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Do you have a subscription, or has the trial subscription expired?

If you have no subscription, have you configured direct access to local storage? https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

[TimEllis2019]

Per the website we should get 1 week rolling of video recordings without a subscription.

[dcfox1]

This is a very old thread but on Pro3 and newer you need a subscription for cloud recordings. The Pro2 and older cameras still have the free  7 day cloud recordings. If you just set up the Pro3 you should have a 3 month trial for cloud storage for 30 days.  Here are the plans. 

https://www.arlo.com/en-us/landing/arlosmart/default.aspx

[TimEllis2019]

Thanks for the quick response.  It took me a while to see I had no cloud storage.  An email to customers telling them of a change in service had occurred would have saved me an afternoon resetting my system.  I did subscribe.