Arlo|Smart Home Security|Wireless HD Security Cameras

Wifi (x4) cameras stopped working

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hammo11
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Aspirant

A couple of months ago, my 3 wifi pro3 cameras and floodlight all stopped working at the same time. I also have a wired doorbell camera and chime which have worked fine ever since and so the smart hub is connected and working fine.

I have tried resetting the router, smart hub and removing the batteries on the WiFi cameras but none of it worked so I then removed the cameras and tried to re-install but now it says they can't be found - I've tried auto and manually synching them. 

We've had no issues with any other wifi devices in the house. 

Can anyone give me some help please? 

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RobE22
Aspirant
Aspirant

Problem solved at my end: got the battery out and in again. Then it could be found again as a new camera. All 3 cameras are now functional again.

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StephenB
Guru Guru
Guru

Did you try the hardware reset?

 

Open the camera housing and press the button inside until the camera LED flashes amber (~ 15 seconds).

 

Also, if you are using the app to install, try using my.arlo.com on a PC instead.  That sometimes works when the app fails.

hammo11
Aspirant
Aspirant

Hi Stephen

Yes, that's the sync button. I tried just pressing it and then holding it down until it flashed amber but still won't connect.  

I'll try installing on a PC though, I haven't done that yet.

Thanks 

RobE22
Aspirant
Aspirant

Really exactly the same problem here. I did not notice a solution yet. Have you resolved the problem?

ShayneS
Arlo Moderator
Arlo Moderator

@RobE22 

 

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

RobE22
Aspirant
Aspirant

Problem solved at my end: got the battery out and in again. Then it could be found again as a new camera. All 3 cameras are now functional again.

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