Video Notifications with duration of zero seconds

[jimca]

I am receiving quite a few video notifications with a duration of zero seconds.  What is causing this and how do I stop it from happening?

[jguerdat]

Videos that are shorter than expected can be caused by signal strength/quality issues. Check the WiFi icons for each camera - what do they show? Any new or changed wireless devices near either cameras or you hub?

[jimca]

All icons show a full strength signal.  There have been no changes of any wireless devices in my house.  I was wondering if this could be attributed to differences in shape of the activity and video zones?

[jguerdat]

Zones shouldn't cause this.

You can try rebooting your hub as well as reinserting the camera batteries to reset to a known state. If still an issue, remove one camera from your account and then add it back in to see if that helps.

[rjmcinnes]

I have the same issue, used to happen very occasionally,  yesterday saw four in the morning, all good later in the day?

Did you get this sorted...

Thanks...

Robert.