Undetectable VMB4050 Base Station after firmware update and modem change.

[Mark_B]

I am unable to get my Arlo VMB4540 to connect to the internet after changing the network modem/router. The LED stays constant Amber. I have done many iterations of restating the systems and in addition to those, I have completed the reset procedure 4 separate times by very carefully following the Arlo instructions as written on-line. In the reset process I have disabled the 5.8 GHz Wi-Fi, turned off the mobile phone to prevent any secondary 5.8 GHz signal, turned off all other Wi-Fi equipment and cameras, except Laptop (while using arlo.com) and also the same procedure, but laptop off and mobile on using the Arlo app. I have checked the power and network cables and all have good connection with no damage, even tried new cables, but nothing changes.

When the reset button is pressed for the 10 seconds and the amber LED flashes, I release the reset button; the LED flashes alternate blue and amber, stops for a few seconds then turns constant amber for approx.  0.5 to 1 minute then turns constant blue for approx. 2 minutes, then back to constant amber.

This one has got me stumped as it has to be so minor, but can’t find it. The new 5G modem has all the same ssid’s, passwords and settings as the old 4G one and everything on the network has reconnected and worked except for the Arlo system.

When I reconnect the old modem, I still get the amber light and the Arlo software still can’t find the VMB4540.

I have been having problems of and on since the last firmware update, where the Arlo system completely froze up, but after several reboots it came back to life…..sort of.

Now reading other users experiences, I see where I am not the only one to have experienced this. They describe the base station as “bricked” and I totally agree. I am another user that has spent countless hours diagnosing the problem, (Arlo support has never responded). I won’t be buying a new base station, period, especially now I know it’s an Arlo problem as the responsibility falls squarely on their shoulders to fix this problem.

Should Arlo support choose not respond this time, perhaps the media would like this story?

Any ideas/suggestions please?

[StephenB]

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@Mark_B wrote:

In the reset process I have disabled the 5.8 GHz Wi-Fi, turned off the mobile phone to prevent any secondary 5.8 GHz signal, turned off all other Wi-Fi equipment and cameras, except Laptop (while using arlo.com) and also the same procedure, but laptop off and mobile on using the Arlo app. I have checked the power and network cables and all have good connection with no damage, even tried new cables, but nothing changes.

When the reset button is pressed for the 10 seconds and the amber LED flashes, I release the reset button; the LED flashes alternate blue and amber, stops for a few seconds then turns constant amber for approx.  0.5 to 1 minute then turns constant blue for approx. 2 minutes, then back to constant amber.

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WiFi settings aren't relevant here, since the VMB4540 connects with ethernet, not WiFi.

What manufacturer/model is "modem"?  (It must be a gateway - modem+router combination).

Have you looked in the gateway's attached device list for the smarthub?