This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Unable to rename or reorder shared cameras (Pro / Pro3)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
TL;DR : I'm unable to rename or reorder cameras shared with me that I used to own
So I upgraded my Pro setup to Pro 3 and gifted the Pro cameras and base to a friend. Before doing this, I removed the cameras and base from the iOS app.
For a short while, when logging in to the app, the "old" base showed up briefly before disappearing, which was just a mild annoyance, but no big deal. It stopped doing that after a week or so.
My friend then shared the pro's with me after capturing a potential break-in attempt. Sharing works fine, however I now get the following behaviour;
- On the Devices screen, the cameras are named as I had them originally in my setup
- In Shared Devices menu, I can rename the cameras however the name jumps back to the original naming I had them (as per point 1)
- In Library, the recordings from those cameras are labelled to what I named them in point 2 (even though the name does not change in the Devices, or Shared Devices menu)
- Notifications on my phone show the camera names that the friend has selected
Its a weird setup I appreciate, but its driving me nuts especially as I have cameras named the same. I'm guessing the service is picking up the device IDs and recognising them as "my" devices.
Any clues?
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Update: I removed the cameras from the iOS app, and asked for a re-share.
The cameras are now named as they have named them, and are below my devices in the app which is cool, but I still can't rename them on the shared devices menu
-
Arlo Mobile App
394 -
Arlo Pro 3
7 -
Arlo Secure
2 -
Arlo Smart
308 -
Before You Buy
290 -
Features
388 -
Firmware Release Notes
4 -
Installation
343 -
Online and Mobile Apps
15 -
Service and Storage
17 -
Troubleshooting
1,782