Arlo|Smart Home Security|Wireless HD Security Cameras

Unable to access Iibrary from mobile app

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Aspirant
Aspirant

Hi,

    I just setup my ARLO3 with 4 ipcams.   I have configured portforwarding  and assign static IP to VMB4540. 

For portforwarding setting, the status show Available
a sandisk thumbdrive 128Gb attached to the base hub, and Local Storage Status show Good.

So I assume settings is almost correct.  All the IPcams is connected to SmartHub. 

 

    When I tried manual recording from the Arlo app, it didnt show up in the library if view from app.  However, if I login via web browser, the library show the recording video.  What is wrong with it?

Model: VMB4540 | Arlo Pro 3 SmartHub
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Guru Guru
Guru

For whatever reason, manual recordings aren't recorded locally.

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Aspirant
Aspirant

But I can access the recorded videos if view from laptop from home.

Model: VMB4540 | Arlo Pro 3 SmartHub
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Guru Guru
Guru

@jason78quek wrote:

But I can access the recorded videos if view from laptop from home.


Yes, but those are in the cloud, and not locally stored.  The web client doesn't give you access to the locally stored recordings.

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Aspirant
Aspirant

So for those locally stored  videos in the USB storage, is it possible to view from mobile app?

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Guru Guru
Guru

That's been available for some time now when using the app. In the library, it shows Cloud at the top. Click on it and select your local storage.

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