There was a problem trusting this device

[chadch]

I had my iPhone repaired, and ultimately they gave me a new phone and I named it the same name as my old phone.  When I logged back int My Arlo, it tried to send a push notification to "Chads iPhone 12 Pro" which is the name of my old phone and is also what I named my new phone.  I never got any notification on my new phone.  I opted to get the code through email and when plugged it into the My Arlo app and tried to trust the device it said "There is a problem trusting this device, Try..."  When I look at two step verification there is an entry for "Chads iPhone 12 Pro" which there is no option to delete.

Anyone encountered this situation where they had a different phone with the same name getting it trusted?

[JamesC]

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

JamesC

[LKaz]

I'm having this same issue.  Had arlo configured for my email and phone.  Received a new phone, removed the old, and still receiving the error when trying to create the new phone as a trusted device.  Able to access by selecting "Don't Trust", but this is only a workaround, not a solution the problem.  Please advise.