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So this really doesn't have anything to do with a camera it's the subscription. Been trying to renew ours and it says we have no subscription and they keep saying they don't recognize this device and are sending verification to the Home Tdevice - I have no idea what the Tdevice is????
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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