System Crashing - Arlo Pro 3

[Westpoint]

Hi there
I have three Arlo Pro 3 and a Hub.
Since installed a week ago, the system is crashing 2-3 times a day, making it pretty useless when not around the office to restart it. Anyone else having this problem?
Attached a screenshot of what is seen in the app and also online... nothing, system offline.

[Westpoint]

Hi there
I have three Arlo Pro 3 and a Hub.
Since installed a week ago, the system is crashing 2-3 times a day, making it pretty useless when not around the office to restart it. Anyone else having this problem?
Attached a screenshot of what is seen in the app and also online... nothing, system offline.

[dcfox1]

Not sure what you mean by crashing but do have to restart the base for it to come back or is temporary since it is on the office internet connection? 

[Westpoint]

The base station led stays blue, but in the app and online I see nothing (pic attached from online status). I also cannot reboot the base through the app/online, it's not reachable.

Sometimes I have to take the base  station off power a couple of times until it reboots correctly and finds the cameras again. Base is plugged into a switch which is plugged into the internet directly.

Our ABUS back-up cam works over this switch/internet setup, but it's an old one with a resolution of 720p, that's why we switched to arlo.

[jguerdat]

Have you tried force closing the app and reopen it to see if that helps? How about using the web client?

[Westpoint]

Force closing app didn’t help.
Screenshot of non funtional web app in my last reply.
I constantly get notifications on my iphone, but nothing new in the library.

[K80Shooter]

Mine will do that sometimes but it always reconnects on it's on.

[Growit4u]

Yes...I am having the same issue...disconnected everything and reconnected & rebooted...hub status still says it's offline even though the blue light is on solid.  All 3 cameras are "getting status" like yours....

[Westpoint]

One should think to get a fully developed system at this price tag, but well... it’s useless. Not working at all since I bought it and it seems there are others having the same issue.
Arlo? Need I to write support or you reading? Any thoughts? More screenshots?

[JamesC]

Given the troubleshooting already done here, it appears the issue you're experiencing will take further in-depth troubleshooting to resolve. I encourage you to contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC