Subscription a processing screen flashes for .10 seconds and vanishes.

[deetrain]

I have been trying to get a Arlo subscription after having a camera for two years without a subscription. I attempted to get a subscription on Arlo.com numerous times. And, nothing has happened. After I put in my credit card information, a processing screen flashes for .10 seconds and vanishes. That’s it! I’ve done this repeatedly, but no transaction followed. So, I thought maybe I didn’t have the funds. I checked the funds in my card, and it was sufficient. So, I’ve tried to contact support on numerous occasions about my dilemma. They have never gotten back to me concerning my issue. I am just trying to make my family more secure and comfortable. Can some one please help me and suggest what I need to do further without having to change name-brands? I want to stick with Arlo if possible. Thanks!

[JamesC]

deetrain,

Are you experiencing this when using the Arlo mobile app or when you use the web client on a PC?

Do you have a ticket number with the support team I can reference?

JamesC

[Jterry16]

I'm having the same issue.  I can't seem to pay for the subscription on my mobile app or on the desktop.  Doesn't matter which credit card I use (visa for both) or even paypal doesn't work.  I opened a ticket but no response as of yet.  Not sure why it's so dang hard to give this company money.

My case # is 42330389

[JamesC]

Jterry16,

I've escalated your open support ticket. An agent will reach out to you with a status update as soon as possible.

JamesC