SmartHub and Pro3 issue: Motion Alerts seems not to respect defined Activity Zones ?!?

[Ole_BSCEE]

Arlo Pro3 Configuration:

Configuration installed and running:

2x SmartHubs
7x Arlo Pro3 cameras
1x Audio doorbell
1x Chime
Arlo application on 2x iPhone 10s (2 users) 
Arlo SMART subscription (2k) for 7 cameras enabled

Details:

SmartHub #1:

HW: VMB4540r2 / FW: 1.15.0.2_371_f7780e1

Camera - Guest entrance: SN: A093997MAxx52 (Purchased 03/2020)

Camera - Main entrance: SN: A0939973AxxC5 (Purchased 03/2020)

Camera - Garage: SN: A093997PAxxAB (Purchased 03/2020)

All cameras: HW: H9 / FW: 1.060.10.12_358_e212922 / Power: Battery

1x Audio doorbell:  SN: 5MJ59CWR9xx8F (Purchased 03/2020)

HW: 1.3 / FW: 1.2.0.0_309_283

1x Chime: SN: A05201WK0xx4C (Purchased 03/2020)

HW: 1.2 / FW: 1.2.0.0_297_266

SmartHub #2:

HW: VMB4540r2 / FW: 1.15.0.2_371_f7780e1

Camera - Kitchen: SN: A093997UBxxA1 (Purchased 01/2020)

Camera - Living room: SN: A0939970AxxD5 (Purchased 01/2020)

Camera - Office: SN: A093997FBxxE3 (Purchased 01/2020)

Camera - Terrace:  SN: A093997HAxxFD (Purchased 01/2020)

All cameras: HW: H9 / FW: 1.060.10.12_358_e212922 / Power: Battery

Issue(s):

Motion Alerts seems not to respect defined Activity Zones. 

(Note: Cameras powered via batteries and SmartHub and Pro3 Cameras running latest FW release)

Arlo chat support case created: #41563106

Activtity Zones has already been deleted and re-established but with same result.

It's not working.

ARLO: HOW DO I/WE FIX THIS SEVER PROPLEM ?

See attached examples:

Activity Zones SetMotion Alert and SMART video availableActivity Zones SetMotion Alert and SMART video availableActivity Zones SetMotion Alert and SMART video available

[Ole_BSCEE]

FYI: SmartHub also recently got a new FW:

FW: 1.15.0.2_371_f7780e1 (old)
FW: 1.16.1.1_461_71659aa (new)

[dcfox1]

9aa was released march 31 

[Ole_BSCEE]

@dcfox1 

Have you seen the release notes for ...9aa ?

[Ole_BSCEE]

@dcfox1 

Sorry found them - not very detailed description but at least something ...

Release Details:

Arlo SmartHub - VMB4540 - 1.16.1.1_461_71659aa

Highlights:
- Enable Video Doorbell support for onboarding and operation
- Bug Fixes and Base-Station stability fixes
- Fixed HomeKit streaming and alerts issues
- Fixed repetitive scratching or crackling sound on Pro 2
- Fixed iOS app stuck on "Checking for updates" page when device has onboarded
- Fixed push-to-talk feature for Pro and Pro 2 cameras

[dcfox1]

Yea its its on the firmware page u said u found. 

[K80Shooter]

I cant give an honest update from last night as we had storms all night long. I will say that there was not as many notifications as the night before though.

@Ole_BSCEE 

I searched facebook for "Arlo Pro 3 installation tips and tricks"  and did not find anything. I will look again today.

[Ole_BSCEE]

@K80Shooter Hoping magnets are strong enough to keep the cameras in place in stormy weathers ... ;-O

If you search:

Arlo Pro 3 installation tips and tricks

... you should be able to find my private group with that name  😉

[K80Shooter]

The magnets held the cameras really well. For the last two weekends we have had really bad weather here in the south. A tornado touched down less than 25 miles from me last weekend. We had lots of real bad wind and even trees uprooted from it. The cameras held tight.

[JamesC]

Arlo recently deployed a cloud update enhancing Activity Zone accuracy. This should improve the experience for users reporting symptoms of motion detection alerts and recordings occurring outside of their defined Activity Zones. We are continuing to monitor Activity Zone behavior and will provide additional enhancements in the coming weeks.

[Ole_BSCEE]

@JamesC 

Thanks for the update. Yes, some changes has been seen ... now how you get alerts outside the activity zones.
However, I still get alarms form moving objects outside set activity zones so it's not completely solved yet.

I need some more time to evaluate the results ...

[JamesC]

A recent update was deployed to the Arlo cloud that should address the accuracy of Activity Zones. This should improve accuracy by more reliably sending notifications only when motion occurs within defined zones. More work is being done to improve the behavior of Arlo Smart notifications and to fix the Activity Zones error that some users are seeing when not using an AC adapter (battery only). Stay tuned for future updates.

JamesC