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Recordings on base station

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  • ‎2020-11-30 05:25 PM
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Dbellfreetrial
Aspirant
Aspirant
‎2020-11-30 05:25 PM
My iPhone Arlo app updated today. I am now unable to view base station USB recordings on the app, just cloud. I get an error when I try. Everything has been reset/rebooted. The iPad app still works fine tho.
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JamesC
Community Manager
Community Manager
‎2020-12-01 09:49 AM

Dbellfreetrial,

 

Is there anything different about your setup on the iPad?

 

JamesC

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Dbellfreetrial
Aspirant
Aspirant
‎2020-12-01 10:49 AM
No, both running on same iOS, arlo software update and on the same network.
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JamesC
Community Manager
Community Manager
‎2020-12-01 11:21 AM

 

Dbellfreetrial,

 

Try uninstalling the Arlo Mobile app on your iPhone, then download a fresh installation from the app store. Do you still see the same issue?

 

JamesC

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