Problems with floodlight 3 and BT Smart Hub 2

[sjd1234]

Having trawled through numerous posts and spoken to the Arlo technical line, tried everything again and again, I was unable to set up my camera, the app and camera simply would not recognise each other. I opened ports, I checked they were both on 2.4 ghz, I checked both were connected to the wifi - they were, I rebooted, I started again with different ports. This has been going on for 3 days and I was at my wits end!  After the weekend I was ready to send it back when I thought I'd give it one more try on the 123 port.  Lo and behold it worked!  It turned out that my phone was now connected to the 5 ghz bandwidth while the Arlo was on 2.4ghz.  I am not tech savvy, although I am more tech savvy now having learned about port-forwarding etc, and I have no idea why this has worked against all the Arlo instructions but I thought I'd share in case anyone else was experiencing similar issues.

[JamesC]

sjd1234,

Thanks for sharing with the community. I am glad to hear you were able to resolve the issue.

JamesC