Pro3 - Cannot find my camera on set up any help would be great

[Dre_123]

Cannot find my camera on set up any help would be great

[StephenB]

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@Dre_123 wrote:
Cannot find my camera on set up any help would be great

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Is the base added correctly?  What base do you have?

[Dre_123]

Hi,
I have the VMB4540 base.
All new oit of the box

[StephenB]

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@Dre_123 wrote:
Hi,
I have the VMB4540 base.
All new oit of the box

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Right.  But were you able to add the base to your account?  You do that before adding the cameras.

[Dre_123]

Yes added base to my account and followed the steps but no luck

[StephenB]

I generally add my cameras using the web client in a PC.  In the case of the Pro-3, I've often needed to open the camera and press the sync button.

[Dre_123]

I've tried everything possible... Even resorted to calling tech support... They think the base station is faulty... 😔
Now i have to wait until they send me a new one... 10-15 working days....