Arlo|Smart Home Security|Wireless HD Security Cameras

Pro 3 not recording in 2K

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Htrebor Aspirant
Aspirant

I have 5 Pro 3 cameras. 4 will record to the cloud in 2K but one won't.  It does record and upload the video but it does not show the 2K emblem in the bottom left. I have the video quality set to best video.

Model: VMB4540 | Arlo Pro 3 SmartHub

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Htrebor Aspirant
Aspirant
Before I had a chance to try resetting it, it started recording in 2K and has been working fine.

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Model: VMB4540 | Arlo Pro 3 SmartHub

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Guru StephenB Guru
Guru

@Htrebor wrote:

I have 5 Pro 3 cameras. 4 will record to the cloud in 2K but one won't.  It does record and upload the video but it does not show the 2K emblem in the bottom left. I have the video quality set to best video.


Do you have "auto track and zoom" enabled for the camera?  That will force the resolution to 1080p.

 

If not, can you try downloading a video and checking the resolution on the MP4?  With Windows, you can just right-click on the file and look at the properties.

 

 

Htrebor Aspirant
Aspirant

Auto zoom and tracking is turned off.  It was working fine until yesterday.  Could a low battery cause it ?  I noticed the battery is down to 17%.

Model: VMB4540 | Arlo Pro 3 SmartHub
Htrebor Aspirant
Aspirant

It is not recording in 2K because I can view it in my browser.  The videos recorded in 2K are not viewable in the browser and have to be downloaded to view.

Model: VMB4540 | Arlo Pro 3 SmartHub
JamesC Community Manager
Community Manager

Htrebor,

 

Try charging up this camera, remove it from Settings > My Devices and resync.

 

Please let us know if you still experience the same issue after resyncing.

 

JamesC

Htrebor Aspirant
Aspirant
Ok. I will try that this weekend. Thanks.
Model: VMB4540 | Arlo Pro 3 SmartHub
Htrebor Aspirant
Aspirant
Before I had a chance to try resetting it, it started recording in 2K and has been working fine.

View solution in original post

Model: VMB4540 | Arlo Pro 3 SmartHub
LandJS Virtuoso
Virtuoso

Htrebor if your using a pc Edge will play your 2K or 4K without downloading but it's the only one that can currently 

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