Arlo|Smart Home Security|Wireless HD Security Cameras
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Phoney49
Luminary
Luminary
I have had this problem for a few weeks. I keep retrying, but it never works. I have restarted the base, I have switched cameras, I have changed sensitivity from 80 down to 1. It makes no difference. Only 1 thing fixes this problem, unplug it and it works fine.
This is Exactly the same problem I had with the Ultra. A firmware release on 12/19 fixed this issue on the Ultra. The same fix is needed on the Pro 3.
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JamesC
Community Manager
Community Manager

Phoney49,

 

I will reach out to you in a private message to gather more information on this issue.

 

JamesC

sarager17
Aspirant
Aspirant

Can you please continue your conversation here? It would help us others in the community!

Phoney49
Luminary
Luminary
I sent them a sample video per their request, on Jan13. I have heard nothing since then.
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