Pro 3 Camera

[Wighty]

Hi, I have 3 Pro 3 and 1 Floodlight. I have a home Hub and a very very strong WIFI. All have a solar panel except 1 that I have to recharge every few months. This time after charging it , it struggles to get back on network. It gets on , suffers with a 20-25 Sec lag, then drops off. I have soft and hard reset many times. All firmware is up to date. Seems fir reasons beyond my understanding that the stupid thing has died. Anyone else had this problem? Any advice would be greatly appreciated

[jguerdat]

Swap cameras around to see if it's the camera or location.

[Wighty]

Hi jguerdat. Thank you. It definitely no location. 100%. The WIFI strength is very strong and I’ve moved it to various locations. Even if it’s a few feet from my router it still suffers. It acquires, works ( albeit with a very big lag/delay) and then drops off

[jguerdat]

Use the Contact Support link at the bottom here for possible faulty hardware.

[Wighty]

Cheers, will do. If you’re interested, I’ve just realised that the issue only occurs when I put the camera back into its casing. I.e. no probs with connectivity until it’s put in the casing and than it loses connection