New Zealand

[Jcdrive]

My arlo outdoor cameras are notifying me of motion but as of today there are no events recorded in the feed. I have followed all the suggestions on arlo website but no luck solving this issue 

[StephenB]

---

@Jcdrive wrote:

My arlo outdoor cameras are notifying me of motion but as of today there are no events recorded in the feed. I have followed all the suggestions on arlo website but no luck solving this issue 

---

Are these Pro 3 cameras?  If not, what model are they?

Do you have a subscription?

If not, are you using direct access to local storage?

[Jcdrive]

Yes they are pro3 cameras, I don’t have a subscription but up until yesterday have always received notifications via the app when motion is detected and then when I click on feed it shows the recording.  Now when I click on feed it says no events today but I still get the motion notifications - have tried all that the arlo help sites suggest. I feel very frustrated with arlo as a whole and seem to have no end of trouble with the effectiveness of the system. Recently I installed a eufy solar camera and it’s brilliant and have had no issues so am wondering if it’s time to cut my losses and give up on arlo. Seems such a waste as the system wasn’t initially cheap to install.

[StephenB]

---

@Jcdrive wrote:

Yes they are pro3 cameras, I don’t have a subscription but up until yesterday have always received notifications via the app when motion is detected and then when I click on feed it shows the recording.

Are you using a VMB4540 or VMB5000 smarthub with the direct access to local storage feature configured?

[Jcdrive]

Yes I am using the vmb 4540 smart hub and sorry I am not very technical so don’t quite understand what you mean by storage configured or how to check if that’s the case

[StephenB]

---

@Jcdrive wrote:

Yes I am using the vmb 4540 smart hub and sorry I am not very technical so don’t quite understand what you mean by storage configured or how to check if that’s the case

---

If you don't have a subscription, then the only way to access recordings is to use the local storage feature of the smarthub.  This requires that you connect storage (usually a USB thumb drive) to the USB port of the smarthub.  You also need to set this up in the smarthub settings of the app.

• https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

If you saw recordings without setting this up, then either you

• had a subscription that must have expired
• have a Pro  or Pro 2 camera (not Pro 3), since they have 7-day free cloud storage (the Pro 3 does not).