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Need to find credentials for existing Arlo camera and satellite business location.
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I have recently come aboard my company as an IT Manager. We have a warehouse that has some Arlo cameras set up and there is little to no documentation. We have 4 accounts that I am aware of, but none of them are for this particular location. Would it be possible to find the email account associated with this camera? It's an Arlo Pro 3 Floodlight. It's up above a trucking delivery bay, so I haven't gone up to retrieve it for information as of yet.
The reason for wanting this information: we had an accident in the facility and would like to recover the footage. The device looks to be online and our WiFi information has not changed.
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Is it possible to speak with an actual person? I keep getting kicked to the chat bot and that thing is wildly unhelpful.
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@PandaIT wrote:
Is it possible to speak with an actual person? I keep getting kicked to the chat bot and that thing is wildly unhelpful.
Use the app (not my.arlo.com) and log into an account that has a subscription.
Go into the support section, and select any camera in the subscription plan. Scroll down to the contact area and you will see a phone support option. It's available 6 am-6pm US pacific time.
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Thank you for the guidance. 🙂
Those steps feel wildly specific to just speak with a person.
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