Arlo|Smart Home Security|Wireless HD Security Cameras
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My pro 3 cameras stopped working do i need a subscription to get them working again

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Sammienumb1
Tutor
Tutor
Do I need a subscription after a year ? My cameras stopped working and they want 600$ for a lifetime. I'd this a scam
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StephenB
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Guru

@Sammienumb1 wrote:
My cameras stopped working and they want 600$ for a lifetime. I'd this a scam

Me too (and you weren't talking to Arlo).  

 

https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams 

Arlo support agents will never ask you for payments, credit card numbers, or bank information for support services. If you chose an optional paid subscription plan for your Arlo products, you can use your Arlo app to manage payments.

Can you explain more about what isn't working?

Sammienumb1
Tutor
Tutor
They are not detecting motion or letting me live stream
StephenB
Guru Guru
Guru

@Sammienumb1 wrote:
They are not detecting motion or letting me live stream

I suggest focussing on live streaming first.

 

Have you tried restarting the base?  Also remove the batteries and reinsert them in the cameras.

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