Arlo|Smart Home Security|Wireless HD Security Cameras

Moving pro 3 camera from trial to subscription

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K80Shooter
Virtuoso
Virtuoso

I have a replacement camera that my trial subscription will expire on 12-6. I have looked / tried to move it to my pay subscription but there does not appear to be a way to do that. If I click on manage subscription for this camera the only option is to delete trial subscription.

 

When I look on below this subscription there is my paid subscription which states 2 of 3 cameras subscribed. Clicking on this I have the option to change only the two cameras that are already in this subscription. It does show the new camera as being on the trial but there is no way to move it to the paid area. To the right of this camera there is no drop down box and there is no way to drag this camera to the paid subscription area.

 

What am I missing? I have checked my smart phone app and the web client but they are both the same.

3 REPLIES 3
jsaus63304
Luminary
Luminary

Did you try deleting it from the trial plan and then adding to your paid plan?

K80Shooter
Virtuoso
Virtuoso

I did not as I wanted to see if there was another way 1st. 

 

Thanks

JamesC
Community Manager
Community Manager

K80Shooter,

 

Once the trial expires, you will be able to move it to your existing subscription if you have slots available.

 

JamesC

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