Arlo|Smart Home Security|Wireless HD Security Cameras
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Re: Missed recordings (smart)

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Shaun1234
Virtuoso
Virtuoso
@JamesC or whoever actually bothers to read customers queries and troubles with your products.
I have spouted about the same problems with the pro 3 all year and still I see no resolution.
I have 3 Arlo pro 3's all on permanent power, all work perfectly Inc zones, that's until I turn on Arlo smart!
If smart is active at least one camera will miss recordings.
All subjects are selected.
Everything is correct my end and there is nothing wrong with my equipment.
I can go weeks with no issues yet everytime I activate smart I get missed recordings.
There is no point speaking to an advisor as the issue is your end. I hate paying for a service that doesn't work.
My father is in exactly the same situation and if nothing changes we are changing to nest cameras as their system works and also when on cvr they allow you to download any segment time you wish, which you again don't offer!
Model: VMB4540 | Arlo Pro 3 SmartHub, VMC4040P | Arlo Pro 3 Wire-Free Camera
JamesC
Community Manager
Community Manager

Shaun1234,

 

Do you already have a support case open for this issue? Do you have a case number I can reference and escalate?

 

JamesC

Shaun1234
Virtuoso
Virtuoso
I did before, but felt that I was dealing with robots asking the same questions then waiting weeks only to be asked the questions again 🙄!
In the the end I decided there was no point wasting my time as I know this was not an issue my and as it only ever happens when Arlo smart activated.
Thanks for acknowledging my message
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