Mass exodus....

[NorthernLihgts]

So the new update came to arlo app (android phone) and now my cameras are offline all the time, even if i try to install the hub and the cameras again, it works like 2hours and they drop off again. Also i have contacted support, they set me up with the same set, install again. Well i have done it 4 times now, and they dont work. Is there something to be done here? im not paying for 4 cameras and VCR for nothing! Also with the new app, i cant use the vcr ( yes its connected to a power source and it shows its connected and i have subscripted to it!) Been using these around 4 years now, and im pretty annoyed how these work. Is there any progress here? 

For short, cameras havent changed, they are there where they worked before. Wifi hasnt changed at all, only thing that has changed is the app!

[BrookeN]

I have reached out to the development team as well, to let them know the behavior you are seeing. I will update the community as soon as possible. 

[CraigArlo]

Hello community, 3 of my 6 Pro 3 cameras suddenly went offline. All are fully charged no issues there. I tried to restart hub to resolve this, no joy. Anyone have any suggestions? Thanks

Craig

[jguerdat]

Try reinserting the battery on one to see if that helps.

[CraigArlo]

Cameras came back online by themselves yesterday evening, then this morning went back offline again. Wonder if the recent software update that occured by Arlo threw something off? 

[SouthernArlo]

I have 3 Pro 3 cameras and 2 essential’s and 1 essential XL.  All hooked to a base station.  Only my pro 3 cameras have been doing this for a little more than a week now.  ONLY 2 things bring them back online and that is to remove the battery or plug them into original magnetic arlo battery charger that came in the box.   Both of which are extremely inconvenient because they are mounted 10 feet off the ground and need to get on a ladder to get to them.  ( Outdoor charger cables doesn't do the trick ) and after doing either of those , half the time they go back offline.     The 3 Pro 3’s will come back online by them selfs in the evening randomly.   Also should note that all 3 won’t go offline everyday either.  I have not been able to find a pattern between the 3.   This all started the day after the latest Pro 3 software update.  The essential cameras stay fully functioning during the pro 3’s outages as well. 

[CraigArlo]

Sounds like I am not the only one experiencing problems after the recent Arlo update. Perhaps our issue can be escalated to Arlo techs and be resolved, I do not know whom to contact. Someone here have a chain of command contact list? 

[Seniorlady]

My pro 3 cameras have been going off mid morning and coming back on by themselves in the evening. I have called support several times with no resolve. I have removed the cameras, reinstalled them several times. I have cleared the cache, reinstalled the app and synced each camera several times. I even had my internet company separate my 2.4 and 5 GHz networks. After doing that, Arlo told me there is no way to change my network because my cameras are on a base station which is connected to an Ethernet cable on my router. They have been connected like this the whole time I have Arlo cameras. Nothing has changed except your update. All my problems started mid April after the update.I have 250 download speed and 20 upload speed. I took the power off the base for 30 seconds and put it back but nothing seems to work. I have had Arlo for about 5 years and believe this is all do to the recent update. I have checked my firmware. Cameras and base station have been in the same place for years. Need to find a solution soon or I need to move on to another company which I really don’t want to do unless I can’t get this resolved.

[CraigArlo]

All my cameras came back online yesterday evening by themselves. 

[Seniorlady]

I am new to this community and hope I am doing this correctly. What did you do to get your pro 3 cameras to function properly after the update? Like you, my pro 3 cameras are on in the morning and just go off on their own and then go back miraculously at night. This is ridiculous. If someone falls during the day or steals a package, or worse, there is no proof.  Arlo keeps telling me it is me, not them but since I see 2 other people with the same problem, that just proves it is them. Is it time for all of us to get together and start a class action suit if Arlo can’t fix a system that we are paying for? HELP, please. Hope others who are also having this problem will call Arlo to complain. Maybe that will get them motivated to do something. I have tried everything. 

[StephenB]

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@Seniorlady wrote:

my pro 3 cameras are on in the morning and just go off on their own and then go back miraculously at night. 

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If you go to "routines" and then look at "automations" ... 

Do you see anything there?  If you do, then try deleting all the automations.

[CraigArlo]

Unbelievable, cameras are offline, again! WTF Arlo? Get your **bleep** together! 

[CraigArlo]

LOL, Arlo this is absurd! Cameras offline/online any given day/time. Your recent "update" is clearly a failure! Fix it or I will just go with another product and provider. 

[CraigArlo]

Anyone else tired of the Arlo problems that have surfaced recently, and want to join in on a mass exodus from Arlo and their subscription services? 

[BrookeN]

Is there anything specifically you would like some help with? I would be more than happy to help. 

[CraigArlo]

Half my Arlo Pro 3 cams go offline every day, then for a few hours magically come back online, then offline again. And now, I am getting recordings from events that show on the thumbnail, but just play a blank screen. I believe ALL these things are due to the recent update. Just tell Arlo to reverse the update and give me back my previous software version. 

[BrookeN]

I know you are on Android, @CraigArlo are you on iOS or Android?

[BrookeN]

I have reached out to the development team as well, to let them know the behavior you are seeing. I will update the community as soon as possible. 

[CraigArlo]

iPhone and iPad. 

[NorthernLihgts]

Yeah, im tired of that. Im going to unsub. Ill might come when i see in this thread that they have updated their app so it works

[bwertz]

I have (3) Pro 4 cameras.  When I go into the app and select "Devices", all 3 show no picture.  In the center of each is a red circle with a red exclamation point in the middle.  When I touch one of the red circles, a new screen appears that says, "Firmware update is available", with an update button.  I press the update button and nothing changes.  Through all of this, my 3 Pro 4 cameras are still recording video.  Any idea how to get my Pro 4 cameras to show a picture in the "Devices" screen?

[BrookeN]

Was it an update for the Pro 3 or an iPhone update?

[CraigArlo]

Arlo update to my Pro 3 cams. 

[BrookeN]

The behavior you are seeing with the Pro 3 camera's is currently being investigated. I will update the community soon. 

[Seniorlady]

I have been trying to get my pro 3 cameras to stay online. They go off and on all by themselves. This has been going on since mid April when Arlo decided to make an update of a system that was working perfectly fine until then. I am viewing Arlo on my iPad. I have reached out by phone several times to customer service, and each time it is the same useless results. Although we are disabled, they have made us take the cameras in and sync them several times. We are disgusted with the continued problem that is going on for almost a month. If this is not resolved soon, maybe it is time to go elsewhere. Really do hope Arlo will do more than just investigate. Hope they will fix it permanently.