Malfunctioning Arlo Pro 3

[MPV]

Subject: Arlo Pro 3 cannot complete firmware update / Live View unavailable

Hello,

I have an original Arlo Pro 3 (VMC4040P) that is unable to complete its firmware update.

Symptoms:

• Current firmware: 1.060.12.2_6_fd2b14a
• The camera successfully factory resets.
• It successfully pairs with my VMB4540R3 SmartHub.
• The camera appears in the Devices list.
• The app detects that a firmware update is available.
• The firmware update starts, but the camera never reboots, the firmware version never changes, and the update appears to complete unsuccessfully.
• Live View only displays a spinning wheel indefinitely.
• The camera never streams video.

Troubleshooting already completed:

• Factory reset performed multiple times.
• Tested with two different VMB4540R3 SmartHubs.
• Tested with a known-good battery from another working Pro 3 camera.
• Moved the camera within a few feet of the SmartHub.
• Power-cycled both the camera and the SmartHub.
• Confirmed that four other Arlo Pro 3 cameras work normally on the same SmartHub and account.

Since the issue follows the camera across two different SmartHubs and the firmware never updates, I suspect the camera is stuck on an old firmware version or has a corrupted firmware state.