Locked Out Of Account For Months

[LisaConner]

I am a paid subscriber and have been for years.  My mobile phone died and can't be repaired.  I bought a new phone and now I can't login to my Arlo account.  I know my username and password, but then I am prompted for MFA.  The only two choices are to send a push notification to my old device (which I can't access) or to receive an email, which I never get.  There is no option for receiving an SMS to the number I still have.  I receive sales emails from Arlo all of the time.  I added the 'alerts@arlo.com' email to my safe senders list, but I do NOT receive the emails and they are not in 'junk' either.  I am stuck in an endless loop.  I tried using the chatbot and it is completely useless.  I need to speak to someone who can assist me with these MFA issues.  

[JamesC]

LisaConner,

I've escalated the details you've provided here to the care team. An agent will reach out to you to gather more information as soon as possible.

JamesC

[Arlo1542]

I have the same problem.  Tried chat which has been helpless.   Any information for contact to reset MFA will be appreciated.

Thanks.

[Arlo1542]

JamesC,

If you can get me connected with someone to reset MFA, it will be great.  I need login to update payment information.  Arlo is not paid w/o the update.

Thanks, 

[JamesC]

Arlo1542,

I've escalated the details you've provided here to the care team. An agent will reach out to you to gather more information as soon as possible.

JamesC

[Easty40]

I'm locked out of my account also ,and email ? Please help?