Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Local recordings no longer in library.

Reply
Discussion stats
  • 1 Reply
  • ‎2022-02-27 08:22 AM
  • 293 Views
  • 0 Likes
  • 2 In Conversation
ammhamm
Follower
Follower
‎2022-02-27 08:22 AM

When I purchased my Arlo Pro 3 cameras last spring I knew a subscription would bring me extra options, but my plans were to use the local storage option. That worked fine for a while, then one day my recordings were no longer in my library (probably due to an update.) It have been waiting for another update to resolve this for months, with no luck. I am absolutely frustrated that I purchased this system thinking I knew what I was getting, and now feel like I got hood winked. I have tried everything I can think of to get my local recordings back. Does anyone have any suggestions (besides switching to RING)?

Labels:
0 Likes
Reply
Message 1 of 2
293
1 REPLY 1
StephenB
Guru Guru
Guru
‎2022-02-27 05:30 PM
@ammhamm wrote:

I have tried everything I can think of to get my local recordings back. 

Can you tell us what you've tried?  Then we can focus on things you might not have thought of.

0 Likes
Reply
Message 2 of 2
281
Discussion stats
  • 1 Reply
  • ‎2022-02-27 08:22 AM
  • 294 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.