Arlo|Smart Home Security|Wireless HD Security Cameras

Local recording blanked out gray on replay

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Jnine0Four
Aspirant
Aspirant
No idea how I fix this. It doesn’t matter if I’m connected to home network or or offsite I get a random gray replay of an recording and sometimes it actually works with is not that often.
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jguerdat
Guru Guru
Guru

What about the cloud recordings? Have you rebooted the phone and reinstalled the app? What phone/OS?

Richapple
Aspirant
Aspirant
Same issue here, frustrating
Cannot see video
Start this morning
Gordonary
Aspirant
Aspirant

I get that at times, either gray or green. Really annoying when it's alerting for motion and 3/4 of the video isn't visible. I assumed it's because the video bandwidth is 'good' which apparently means 'barely able to connect'

Jnine0Four
Aspirant
Aspirant

I don't have a cloud account, that is why I got this unit because of the local storage. I have rebooted my phone many times because this has been an on gong issue for months. No I haven't re-installed the app.

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