Cannot view recordings in Local in the App

[cschr]

I’m not seeing any feeds and I don’t see Cloud/Local options at top of feed screen. Was working yesterday although there have been intermittent issues since release of new app. I’m on the latest version. Logged out and back in several times. Still getting ‘There are no events for this day.’ and not seeing yesterday’s events

[ShayneS]

 The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community. 

[StephenB]

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@Gabrieldubii wrote:

When i go to the Feed and then press Local it says "There was an issue loading feed event".

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Do you see and recordings when you

1. go to devices
2. press the smarthub tile
3. select "Storage Settings" ?

[Gabrieldubii]

In storage settings, it just load and after some time it says "There was an error obtaining your library. Alro team is working on this issue"

[ShayneS]

 The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community. 

[StephenB]

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@Gabrieldubii wrote:

In storage settings, it just load and after some time it says "There was an error obtaining your library. Alro team is working on this issue"

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One easy thing to try is to completely remove and then reinstall the app on your phone.

[Gabrieldubii]

Do you mean like remove all cameras and program them in again? Or just reinstall the app?

[StephenB]

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@Gabrieldubii wrote:

Or just reinstall the app?

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I was just suggesting reinstalling the app.  That has sometimes resolved access to local storage for me in the past, and is a lot less work than removing/reinstalling everything.

While the feature is working for me,  I have seen a couple of other posters report issues with this feature recently.  So Arlo might be investigating this (hopefully they are).

[shakir299]

Hi, I have 2 Arlo Essential outdoor Gen 2 cameras and my previous Base station VMB4000r3. Both firmwares are up to date.

I bought the cameras as they are supposed to be compatible with the base station and able to record recordings locally without subscription.

After my Arlo secure app free trial expired, I am not seeing any recordings in my FEED tab. I am getting notifications of motion event, recordings are being recorded on USB and I can see on USB using my PC but not showing up in Feed tab in App. So it is defeating the purpose of not able to view when I am away from home.

My old Arlo camera system with base station was working great till it died and I was forced to buy these new cameras and it forced me to upgrade App to Arlo secure.

I have tried my best to troubleshoot but not going anywhere to solve this. Please help!

[Edinburgh_lad1]

Uninstalling the app, clearing cache, forcing the app to stop doesn't solve the issue for me. 

[StephenB]

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@shakir299 wrote:

I have 2 Arlo Essential outdoor Gen 2 cameras and my previous Base station VMB4000r3. Both firmwares are up to date.

After my Arlo secure app free trial expired, I am not seeing any recordings in my FEED tab. I am getting notifications of motion event, recordings are being recorded on USB and I can see on USB using my PC but not showing up in Feed tab in App.

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The only two bases that support the direct access to local storage feature are the VMB4540 and VMB5000 smarthubs.  Note this feature is limited to the app (you cannot view recordings from my.arlo.com).  There are some other restrictions.

As you found, the older VMB4000 hub supports local storage, but has no playback functions.

• https://kb.arlo.com/000062997

Unfortunately, you'll either need to 

1. resubscribe or
2. upgrade your base to one of the smarthub models

[KRA]

For the last 5 days there have been no videos and no notifications. I am able to watch live video from the cameras, however. Mode is set to Armed and all of the cameras are set to detect motion and send me notifications. I've already tried restarting the base station, but it made no difference. Any help would be appreciated.

[DannyBearAgain]

@KRA 

Just a clarification for the legacy cameras I have interpreted so far.

Arlo supplies a free 7days cloud storage service for the legacy cameras unless you had used their 30/60 day cloud storage service that requires a paid subscription.

If the later mentioned paid or trial subscription ends and has not been renewed then arlo encourages you to renew by removing functionality.

This will remain in place as arlo does not revert you automatically back to the free 7days cloud service for your legacy cameras.

The only way to restore the free cloud service is to remove a legacy camera from your account and add it back again.

Just be aware that arlo has a convenient app bug that prevents you from adding the camera back so only try with one camera at a time to confirm your cloud storage has been restored.

[Gabrieldubii]

I reinstalled the app and still have the same issue. I got an Android and the firmware on my device is 1.26.0.0_1912_12a0681

[StephenB]

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@Gabrieldubii wrote:

I reinstalled the app and still have the same issue. I got an Android and the firmware on my device is 1.26.0.0_1912_12a0681

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What version of Android are you running?

[Gabrieldubii]

I got andriod version 15

[KRA]

@DannyBearAgain 

I'm using the free 7 days cloud storage.  For some reason, both cameras just stopped detecting motion at about the same time, and therefore would not record.

One thing I hadn't thought to do for some reason was to remove the battery from each camera and reinstall it after a few minutes.  That resolved it.

Thanks for the response and the tip regarding re-adding cameras if I ever need to do that.

[hg212121]

Any one intend to buy this expensive system must be aware my problem. My case. Support case #44767642

I bought my SmartHub and 4 cameras 3 yrs ago. I don't use cloud because I can access to my local storage. Recently about 1 month ago Arlo had auto-upgrade my APP to Arlo-Secure-4.0 and give me the cloud access for awhile. I didn't care since I can access my recorded camera either way before and thought that it is the same. Until the cloud end, then I realized that I can't access my local. Ask Arlo for help  they sent me 1 email and stop. 

There are a few thing I am thinking that:

- Arlo intendedly to make the user pay for cloud service to be able to access to the recording. If this is true. Everyone should think it twice. Eufy is beter for local access and I decided on Arlo when bought because I want Amercan Porduct but I am regret for the decision.

- Arlo failed software and un-cooperate with customers. This is very bad that they can't provide a bullet proof software and ignore the user feedback. That would curtail the trust of anyone using their products.

My Experience and issue with Arlo Secure 4.0

When open the "feed" there are 2 storages to choose "cloud" and "local". Choosing local the APP logs me out (the blue light on SmartHub is still on) but all camera is "stop sign". After reset, power down, log out, uninstall and reintalled the APP etc. I could not access my local storage from "local" as before vervion 4.0. I found that I had to go into "Device Setting" > "Storage Setting"> "Local Storage Setting" then I can access to my local storage but only on the current date. No previous date can be access. 

If Arlo continue to ignore me or ignore their bad APP software or Intending to force the user to pay for cloud, please let everyone know before they make a high cost investment.

[KachinaShadow]

I haven't tried viewing local recordings for a while and when I tried, a few days ago, this is what I get (pic attached)...note that it works just fine when I go to Devices/SmartHub/Storage Settings.

[Sehshan]

Hi,

I can't access my locally stored recordings anymore. I have been able to see them before but not longer, it just says "There was an issue loading feed events" when I try to access. I have a #VMB5000 as base station. I tried the articles in the Arlo support side without success and I can't find a way to mail or phone the Arlo support.

[StephenB]

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@Sehshan wrote:

I can't find a way to mail or phone the Arlo support.

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Support requires a subscription.  Do you have one?

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@Sehshan wrote:

"There was an issue loading feed events" when I try to access.

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Try uninstalling and reinstalling the app.

[jguerdat]

This has been reported here for a while now. Usually you can go to the hub's settings and go into Storage Settings to view recordings there. You may then be able to see them in Feed when choosing Local. However, today this doesn't seem to be working.

@JamesC , @ShayneS , @BrookeN anything going on here? Status showing good on everything.

Edit: after leaving the app on Storage Settings for quite some time, the connection worked by itself. I did nothing to cause it to load.

[JoeFreedom]

I have an Arlo Base station that I have a USB flash drive inserted to store recordings locally from three Arlo Pro 3 cameras and one doorbell. I've always been able to view recordings on the App whether using wi-fi or via data when I'm away. Last year, that stopped, and I was told by an Arlo rep to reinstall the app. That fixed it.

However, now again, after a recent update to the App, where Arlo gave me some trial I didn't want, I haven't been able to view them at all. I've reinstalled the app, restarted everything, and it continues to give me the same error:

"There was an issue loading feed events. Try again."

I need to be able see the recordings and I'm not going to buy a subscription. I used to be able to do this, but it seems everytime Arlo updates something, they screw it up the app. 

How can I fix this?

[hg212121]

Same as mine. This has happened after the APP version 4.0. This version auto-update on my phone. I can't find the old APP. The only way I can access my storage is "device Setting"> "Storage Settings" Then I can access the current day Videos. Cannot see any previous days. This is not the normal access that using "cloud"/"local" where Local let you have everything/days. To me Arlo Software Writer are messed up or they intentionally force the user into cloud (to pay for service).

[hg212121]

Set up requirement (under Local Storage Setting):

- All the tab should be on except "Port Forwarding", unless you want outside access with secure network.

Then (this is the screw up by Arlo or their intention to make you subscribe which I don't want).

- On the right side of "Available Storage" some GB used out of Total GD, then you have some recorded video but ( as I mentioned in these thread) you cannot access to your videos as normal which is from "cloud" or "Local".

You have to go into "Storage Setting"  > "Local Storage Setting" wait for the upload. Then you can see of today videos, no previous date.

I had contact Arlo set up the case but they ignored me for 4 days already. I think they intend to force us to pay for cloud. Or They shipped the APP without testing for Local Access. This is expensive system that I am regret to get 1hub and 4 cameras. As Back up I have Tapo from TPLink cheap and worked nicely. Don't charge you an arm and a led like Arlo. 

[Mike2842]

I have the same problem. My local feed is no longer available.  I don't want cloud service.  What is going on, Arlo????

[ShayneS]

@hg212121 @Mike2842 

Are you accessing this locally, phone connected to your local network and VPN disabled. If on iOS do you have the local network setting on?

Thanks