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  • ‎2020-07-07 10:10 AM
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lcs
Aspirant
Aspirant
‎2020-07-07 10:10 AM

There are 4 users, 2 with elevated access.

For weeks, all 4 have had access to live view but, for several days now and from multiple locations, the 2 users without elevated access are getting the "Getting Status" error and there are unable to connect to live view.

There are no problems connecting and viewling library recordings.

Any ideas for a solution would be greatly appreciated.

Thank you,

Lou Smith

 

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lcs
Aspirant
Aspirant
‎2020-07-08 12:01 PM

All are current. 

Found problem to be a bug in the app.

Workaround is to toggle Allow access rights on/off.

It reestablishes proper access.

  1. Problem has been reported to support.

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JamesC
Community Manager
Community Manager
‎2020-07-08 09:25 AM

lcs,


Make sure everyone has the latest version of the Arlo mobile app downloaded and installed from the app store and test again. Do they see the same behavior?

 

JamesC

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lcs
Aspirant
Aspirant
‎2020-07-08 12:01 PM

All are current. 

Found problem to be a bug in the app.

Workaround is to toggle Allow access rights on/off.

It reestablishes proper access.

  1. Problem has been reported to support.
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  • ‎2020-07-07 10:10 AM
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