Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Live view lost for some but not all users

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lcs
Aspirant
Aspirant

There are 4 users, 2 with elevated access.

For weeks, all 4 have had access to live view but, for several days now and from multiple locations, the 2 users without elevated access are getting the "Getting Status" error and there are unable to connect to live view.

There are no problems connecting and viewling library recordings.

Any ideas for a solution would be greatly appreciated.

Thank you,

Lou Smith

 

Model: VMB4540 | Arlo Pro 3 SmartHub
1 ACCEPTED SOLUTION

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lcs
Aspirant
Aspirant

All are current. 

Found problem to be a bug in the app.

Workaround is to toggle Allow access rights on/off.

It reestablishes proper access.

  1. Problem has been reported to support.

View solution in original post

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JamesC
Community Manager
Community Manager

lcs,


Make sure everyone has the latest version of the Arlo mobile app downloaded and installed from the app store and test again. Do they see the same behavior?

 

JamesC

lcs
Aspirant
Aspirant

All are current. 

Found problem to be a bug in the app.

Workaround is to toggle Allow access rights on/off.

It reestablishes proper access.

  1. Problem has been reported to support.

View solution in original post

Discussion stats
  • 2 Replies
  • 229 Views
  • 0 Likes
  • 2 In Conversation