How to get my camera participating

[amyhorrocks]

I don't know how to find which camera I'm using. UGH

Beyond that, my free subscription just ran out and I paid with my cc for a monthly EXCEPT I don't know how to link my camera with my plan to activate the library again. 

Are there any humans that work for Arlo that we can contact for support? 

[StephenB]

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@amyhorrocks wrote:

I don't know how to find which camera I'm using.

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Not sure what you mean.

If you want to identify the camera model - do you have a camera with a removable battery?  Or is the case completely sealed?   

If the battery can be removed, then you open the shell and remove the battery.  Then look for a label that starts with VMC.

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@amyhorrocks wrote:

I don't know how to link my camera with my plan to activate the library again. 

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Go into the subscription area of the app, and then select "manage cameras".  Cameras in the "no plan" list can be  dragged into the subscription.

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@amyhorrocks wrote:

Are there any humans that work for Arlo that we can contact for support? 

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If you use the support area in the app, then you should find a phone option (since you have a subscription).