How to Add Pro3 Floodlight Back to Existing Arlo Secure Account

[kareneckhoff]

I have a Pro3 Floodlight and an existing Arlo Secure annual account which expires in February. The last time I took the Pro3 down to charge the battery, I somehow accepted a free 3-month subscription which has now expired. Do I need to "remove device" to re-add it to my existing account? My device alternatives are Restart and Remove Device. My only account option appears to be cancel. Suggestions welcome. Thanks!

[StephenB]

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@kareneckhoff wrote:

I have a Pro3 Floodlight and an existing Arlo Secure annual account which expires in February. The last time I took the Pro3 down to charge the battery, I somehow accepted a free 3-month subscription which has now expired. Do I need to "remove device" to re-add it to my existing account? My device alternatives are Restart and Remove Device. My only account option appears to be cancel. Suggestions welcome. Thanks!

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You can just leave things as they are.  The camera will automatically shift back to the annual subscription when the trial ends.

You could also go into the support center in the app, and take advantage of your phone support.

[kareneckhoff]

Thanks, but I think phone support for my device has ended. I thought the free trial had expired because the camera stopped recording video yesterday. If it's just not recording video, I have bigger problems!

[StephenB]

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@kareneckhoff wrote:

Thanks, but I think phone support for my device has ended. I thought the free trial had expired because the camera stopped recording video yesterday. If it's just not recording video, I have bigger problems!

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If the subscription is still in force, you can get phone support.

Can you make a manual recording while livestreaming the camera?  (If you use 2K livestreaming, then turn that off before trying this).

[kareneckhoff]

I tried turning the camera on manually, but there does not appear to be a record or still shot button anymore. I believe that my updates are current. I will climb up there and pull it down and try restarting it.

[StephenB]

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@kareneckhoff wrote:

I tried turning the camera on manually, but there does not appear to be a record or still shot button anymore. 

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If you touch the video in the live stream, you should see a recording icon if you have a subscription for the camera and also have 2K/4K livestreaming disabled (using 1080p livestreaming).  The icon looks like a target - the center will turn red if you touch it to start recording.

[kareneckhoff]

In livestream, I have a volume mute button, a microphone button, and a flashlight button, but the record/photo button has disappeared. I just updated my system per the website, so perhaps I can get it working again.

[jguerdat]

If you have the camera Video Setting set for Local 2k Live Streaming, you lose the record/snapshot icons. Turn that off and they will reappear.

[kareneckhoff]

This seems like a great solution, but I don't see this option in my device's video settings. I have Field of View, Rotate Image 180*, Auto HDR, Video Brightness, Autio Zoom & Tracking, and Flicker Adjustment. My app updates are current. Thanks for your help!

[StephenB]

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@kareneckhoff wrote:

This seems like a great solution, but I don't see this option in my device's video settings. I have Field of View, Rotate Image 180*, Auto HDR, Video Brightness, Autio Zoom & Tracking, and Flicker Adjustment. My app updates are current. Thanks for your help!

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I think you must be using my.arlo.com.  You need to use the app for this - the setting is right under "Field of View" there.

[kareneckhoff]

Curious. I tried to find it on the web as well as in the app. My options in either are Wide (160*), Standard (125*), and Full (110*). I also tried restarting it remotely to no avail. When I get a day off I'll take it down and go through the steps to remove and reconnect it. Thanks!