How long do these cameras last??

[arlouser8]

I bought my Arlo pro 3 camera in March of 2020 and 2 years and 9 months later the camera will no longer connect. Tried support but after several attempts to fix the problem I was told I would need a new camera. I am wondering if anyone else has had similar issues and how long these cameras last? Is it worth buying another one or going with another Brand of camera.

[StephenB]

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@arlouser8 wrote:

I bought my Arlo pro 3 camera in March of 2020 and 2 years and 9 months later the camera will no longer connect. 

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Mine are similar age, but still work.

Did you try a factory reset?

[arlouser8]

Yes I tried that. Arlo support walked me through troubleshooting the problem and the camera was not able to connect. Everything support had me try I had already done on my own. I had another camera do the same thing and already knew what steps to try. This is my second camera to have an issue.

[Edinburgh_lad1]

Providing that your camera is on and that you didn't knacker it by stopping firmware being uploaded, you could try the following:

- Reset the camera (either via the app or by pressing the sun button in line with the instructions given by Arlo)

- Remove the battery completely and leave for a day or two so that any residual power from the camera is gone

- Ensure that 2.4GHz network is enabled on your router to which the base station is connected

- Bring the 'faulty' camera close to the base station and try to add via the app

- Report back on how you got on

NB Before removing and re-adding the camera, ensure that the battery is fully charged. Also ensure that your Arlo app is removed from the memory (i.e. not running). It may also be a good idea to reset the base station - and the whole system indeed - prior to commencing the above and clearing caches from your app.

I've found that cameras by Arlo are good quality but the software lets the whole system down.