Arlo|Smart Home Security|Wireless HD Security Cameras
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Getting bormbarded by notifications

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VincentV
Aspirant
Aspirant

I'm being bombared by notifications of every movement the cameras detects. Every leaf, cat, car. Sometimes it's not even clear what triggers the notification.

- I'm a paying user, smart detections is on, only a person should trigger an alert. I've turned smart notifications on and off multiple times, both on my phone or on the website. No difference.

- Activity zones are configured, but don't seem to work. I've deleted them and added them again. 

- I've set sensitivity as low as possible, makes no difference.

- I've restarted the hub numerous times.

- I've removed and readded the camera's in 'smart' section.

- Both camera's have good connection to the hub.

 

What else can I do to make this work? It drives me crazy and makes the camera's utterly useless.

 

5 REPLIES 5
EhZimm
Guide
Guide

When you log into your cameras from the online website instead of the phone app do you have the orange triangle on the corner of each feed that says "AC power has been disconnected from your Arlo device. Activity Zones are currently disabled."

 

I am having the same problem since last week, notification spam, Arlo told me basically to kick rocks...

VincentV
Aspirant
Aspirant

Yes exactly! I have the same orange triangle showing up now.

JamesC
Community Manager
Community Manager

Arlo recently deployed a cloud update enhancing Activity Zone accuracy. This should improve the experience for users reporting symptoms of motion detection alerts and recordings occurring outside of their defined Activity Zones. We are continuing to monitor Activity Zone behavior and will provide additional enhancements in the coming weeks.

EhZimm
Guide
Guide

Turned my cameras back on after seeing JamesC's response. 

 

There have been zero changes in behaviour. Camera's still not functioning correctly. Error message still being displayed. Still being spammed with notifications of nothing.

dcfox1
Master
Master

I did notice a difference yesterday and today. Big drop off since 06/01 and just as windy here. 

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