Arlo|Smart Home Security|Wireless HD Security Cameras

Friend account cannot see local videos

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shadowsjc
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I have an arlo pro 3 hub connected to a hard drive. I (the main account) can see videos on the cloud as well as the locally stored videos on the hard drive (using the Android app)

I invited my mother as a friend account. When she logs on using her credentials (also android app), she can only see the cloud videos. She does not see the drop down option for the local videos.

As an experiment, I logged her out of her account on the android tablet, and logged her in using my owner credentials. Immediate, she was able to see the local videos on her tablet.

Is this a known issue? Any way to resolve it? (Other than just letting her use my login)
Model: VMB4540 | Arlo Pro 3 SmartHub
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JamesC
Community Manager
Community Manager

shadowsjc,

 

This is normal behavior. Locally stored content is not accessible from shared accounts.

 

JamesC

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JamesC
Community Manager
Community Manager

shadowsjc,

 

This is normal behavior. Locally stored content is not accessible from shared accounts.

 

JamesC

View solution in original post

shadowsjc
Guide
Guide
Thanks. That is what I was afraid of. Seems a bit short sighted to not allow anyone else in the family to view the saved videos.
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