Failing Hub

[CathBee]

After two years our Arlo Pro 3 Hub has decided to give up and remain offline with an orange flashing light.

Ran the trouble shooting ideas and is not related to a faulty Ethernet cable, poor internet, or a VPN. Ran three resets and after two hours, the hub started to work.

Managed to load a camera which remained online for an hour and then the hub went offline again.

The Arlo Help system seems to go in frustrating circles.

Does this mean the Hub needs replacing?

[JT992]

Hi - mine is doing the same thing. Based on a look at Down Detector and Twitter, seems like Arlo’s issue not your hub.

I was hoping this morning it would be back up but still getting the orange flashing light

[CathBee]

Ah, interesting! Thanks so much for the heads up. I suppose we watch this space …..

[JT992]

Well I’m getting a blue light now as opposed to the orange flashing but I’m trying to reconnect all my devices and it isn’t finding the hub so maybe they are still fixing?!

[CathBee]

Mine still flashing orange. If I turn the power off and on, it will show a steady orange - go blue for several seconds, then flashes orange.
Thank goodness only added one camera back during the time it was working because it has been a frustrating waste of time.

[JT992]

Ah OK - I have just reset my hub and it then became discoverable and I could connect all my devices.
fingers crossed yours will do the same

[SyedSheh]

Experince the same last night. I think issue from Arlo end

[CathBee]

Two resets this morning - one eventually worked, added one camera successfully, tried another and hub down again.

Eventually chatted with support that went through all trouble shooting matters I had already done, and they decided to send to ‘their support’ whoever they are and will communicate via email.

I have a ticket number from a ‘no-reply’ email address.

Suppose I never hear from them again …..

[SyedSheh]

Been trying to resetup Arlo since last night and could not get any device detected and linked to my account. Very not happy..

[CathBee]

I have eventually managed to get hub working after constant resets and two devices on - three to go. Not happy either as so unreliable.

[JT992]

Oh mate, painful!
my experience of the Arlo support has also been absolutely terrible in the past! I have given up trying with their support.
They need to do a lot of work to make it better

[CathBee]

Yes, their ‘transfer to further support’ in house has resulted them in sending a link to their troubleshooting page via email - which I have performed several times - and have told them so.

I think they are all robots.

Digging deep to mind my sense of humour.